Privacy Policy
Introduction
Welcome to AA ServicePro UK Ltd (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Data We Collect
We may collect and process the following types of personal data:
1.1 Contact Information: Name, email address, phone number, and postal address.
1.2 Service Information: Details of the commercial kitchen equipment, refrigeration, or other services you request or enquire about.
1.3 Payment Information: Billing details and payment transaction information.
1.4 Technical Information: IP address, browser type, operating system, and other technical details collected through cookies or similar technologies.
1.5 Communication Information: Records of correspondence, including emails, phone calls, and live chat interactions.
2. How We Use Your Data
We process your personal data for the following purposes:
2.1 To provide our services, including scheduling repairs and responding to your enquiries.
2.2 To process payments and manage accounts.
2.3 To improve our website and services by analysing user behaviour.
2.4 To send you updates about our services or promotional offers, where permitted by law and with your consent if required.
2.5 To comply with legal and regulatory obligations.
3. Sharing Your Data
We may share your personal data with:
3.1 Service Providers: Third-party contractors and service providers who assist us in delivering our services, such as payment processors and IT support.
3.2 Legal Authorities: When required to comply with legal obligations or to protect our rights and property.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.
4. Your Rights
You have the following rights regarding your personal data:
4.1 Access: Request a copy of the personal data we hold about you.
4.2 Correction: Request corrections to your personal data if it is inaccurate or incomplete.
4.3 Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
4.4 Objection: Object to the processing of your personal data for specific purposes.
4.5 Data Portability: Request the transfer of your personal data to another service provider.
To exercise your rights, please contact us at [email protected].
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
6. Cookies
Our website uses cookies to enhance your user experience. For more information, please refer to our [Cookie Policy].
7. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal data.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
AA ServicePro UK LtdEmail: [email protected]
Phone: 020 8049 2295
Address: 26 Rose Lane, Romford, RM6 5JU
Last Updated: 10/01/2025